Free Shipping Over $500!

VORTEX

Warranty Information

DOMESTIC WARRANTY

When used in a home environment

FRAME MOVING PARTS ELECTRONICS LABOUR

V500

Lifetime*

12 Months

12 Months

N/A

SEMI-COMMERCIAL WARRANTY

When used in a home or studio environment

FRAME MOVING PARTS ELECTRONICS LABOUR

V700,
V1000,
S5,
S7

Lifetime*

12 Months

12 Months

N/A

COMMERCIAL WARRANTy

When used in a home, studio and commercial environment

FRAME MOVING PARTS ELECTRONICS LABOUR

V1200,
V1600

Lifetime*

12 Months

12 Months

N/A

The T&Cs

WHAT IS COVERED?

Vortex warrants to the original purchaser of this Vortex branded product that the frame of the Product shall be free from defect in materials and workmanship for a period of ten years from the date of purchase. All other moving parts of the Product shall be free from defects in material and workmanship for a period of 12 months from the date of purchase when the Product is used as recommended by Vortex under normal uses and conditions. During the warranty period Vortex will at no additional charge to you, repair or replace (at Vortex option) the frame or any part of the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty. All labour shall be the responsibility of the owner.

Repairs for which warranty claims are made must be pre-approved by Vortex and can only be performed by Vortex accredited service dealers unless authorised in writing from Vortex customer service personnel.

WHAT IS NOT COVERED?

Vortex warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved Vortex accredited service dealer or any commitments made be any external warranty. The owner’s manual includes instructions for general maintenance which is the responsibility of the purchaser. Vortex can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods. If the product is not able to be repaired Vortex will provide a replacement of comparable performance. The replacement product may be of higher, equal or lower selling price due to technological advances or economic change.

WARRANTY SERVICE AREA

Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. Delivery expenses for spare parts sent directly to the owner will be the responsibility of the owner.

TRANSFERRING WARRANTY

This warranty is valid for the original owner of the equipment and is not transferable. Vortex’s obligation under this warranty is limited to repairing or replacing products at the discretion of Vortex.

*LIFETIME WARRANTY

Lifetime Warranty coverage on fitness equipment is a life expectancy of a maximum 10 years unless stipulated otherwise. This time frame is judged by the materials used to make up the item and their expected life expectancy when put into their suggested environments. This time frame starts from the date of when the item is delivered and is only transferable if the original proof of purchase is supplied upon a warranty claim

other

This warranty adheres to all Australian Consumer Rights applicable to this product. We take pride in our after sales service. If you have any queries or concerns regarding your Vortex purchase simply contact our friendly customer service team.