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Covid-19 Updates

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

7/05 |Accepting Orders - We are now accepting orders again. To ensure our customers receive a streamlined service, we have only made available stock that currently sits in our Auckland warehouse. With this in mind you can expect your gear to arrive within 2-7 days of placing your order! All available stock has been added here for your viewing pleasure - https://www.gymandfitness.co.nz/collections/in-stock

24/04 |Stock Review - We will be removing all stock from the website today, to make way for re-adding only the items that we have available in our New Zealand warehouse next week. Sign up to our mailing list in the website footer to be the first to know when new stock is available for purchase.

20/04 |Ordering Still Unavailable - Due to our current stock situation, we are not taking any orders to ensure our existing customers are serviced as our number 1 priority. Please check back again soon for updates regarding new orders.

6/04 |Deemed 'Essential' - As per the NZ Government's announcement, we have been deemed 'essential' and are able to continue our operations in NZ. Before we begin selling again, our priority will be contacting existing customers and working through these orders first.

3/04 |Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open in the next few days. If you do need to cancel or make any urgent changes to an order, please email covid@gymandfitness.co.nz.

27/03 | Contacting Customers - Our priority is focusing on orders and contacting customers about the status of their order.

25/03 | Not Accepting New Orders - Due to the New Zealand Governments Stage 4 lockdown, our third-party warehouse is restricted from operating. We have temporarily stopped accepting orders on our website. If you are an existing customer and have already received tracking details, we expect you to still receive your order. If you have placed an order and not received tracking details we do not expect your order to leave until we are back to level 3. We are still overwhelmed and working through all orders and as such are not taking incoming calls to allow our team to focus on the backlog of orders. We apologise for any inconvenience.

24/03 | All Support Lines Closed Temporarily - Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. To avoid 'overselling' all hands are on deck, counting stock and processing orders in the order in which they were placed. If you are an existing customer and placed an order before we were able to update stock counts, we will contact you when we get to your order to discuss your options. We are doing everything we can and appreciate your patience.

16/03 | Remote Staff - As a precaution, Gym and Fitness employees who can work from home, have been asked to do so. As this includes a large portion of our customer-facing team, staff members have been given virtual access to our phone lines to ensure our customers experience minimal interruptions. We thank you in advance for your patience, should you experience any issues with your call when trying to contact Gym and Fitness as we work to get these phone lines up and running. Please see the contact section below for alternative methods of getting in touch with us.

16/03 | Slower Response Times - Our teams are facing a higher than normal volume of enquiries due to the effects of Covid-19. Please know that your enquiry is important to us and we will get to your enquiry as soon as possible.

Support

Phone

For all enquires please call 09 887 6973

Please refer to Recent Updates if you are experiencing issues with the phone lines.

Email

For existing orders please contact info@gymandfitness.co.nz

To place a new order please contact sales@gymandfitness.co.nz 

Live Chat

Our website Live Chat hours are 9:00am - 5:00pm EST, Monday to Friday.  

Who We Are

Gym and Fitness is one of Australia’s largest gym equipment retailers with operations in Adelaide and the Gold Coast.

Our purpose that we hope you will share with us is to provide convenient access to fitness equipment for all Australians, so they can benefit from our fitness solutions and live longer, happier and healthier lives. We pride ourselves in providing superior service to all of our customers and will go to extraordinary lengths to satisfy their needs.

This means that we are all responsible for making sure our customers have a great experience every time they deal with us.

Covid-19 Update

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

7/05 |Accepting Orders - We are now accepting orders again. To ensure our customers receive a streamlined service, we have only made available stock that currently sits in our Auckland warehouse. With this in mind you can expect your gear to arrive within 2-7 days of placing your order! All available stock has been added here for your viewing pleasure - https://www.gymandfitness.co.nz/collections/in-stock

24/04 |Stock Review - We will be removing all stock from the website today, to make way for re-adding only the items that we have available in our New Zealand warehouse next week. Sign up to our mailing list in the website footer to be the first to know when new stock is available for purchase.

20/04 |Ordering Still Unavailable - Due to our current stock situation, we are not taking any orders to ensure our existing customers are serviced as our number 1 priority. Please check back again soon for updates regarding new orders.

6/04 |Deemed 'Essential' - As per the NZ Government's announcement, we have been deemed 'essential' and are able to continue our operations in NZ. Before we begin selling again, our priority will be contacting existing customers and working through these orders first.

3/04 |Order Status Update - Our phone lines are still down as we focus on processing the reducing backlog of orders. We anticipate our phone lines to be open in the next few days. If you do need to cancel or make any urgent changes to an order, please email covid@gymandfitness.co.nz.

27/03 | Contacting Customers - Our priority is focusing on orders and contacting customers about the status of their order.

25/03 | Not Accepting New Orders - Due to the New Zealand Governments Stage 4 lockdown, our third-party warehouse is restricted from operating. We have temporarily stopped accepting orders on our website. If you are an existing customer and have already received tracking details, we expect you to still receive your order. If you have placed an order and not received tracking details we do not expect your order to leave until we are back to level 3. We are still overwhelmed and working through all orders and as such are not taking incoming calls to allow our team to focus on the backlog of orders. We apologise for any inconvenience.

24/03 | All Support Lines Closed Temporarily - Due to unprecedented levels of demand, we have temporarily disabled our phone lines and Live Chat support to focus all efforts on processing existing customer orders. To avoid 'overselling' all hands are on deck, counting stock and processing orders in the order in which they were placed. If you are an existing customer and placed an order before we were able to update stock counts, we will contact you when we get to your order to discuss your options. We are doing everything we can and appreciate your patience.

16/03 | Remote Staff - As a precaution, Gym and Fitness employees who can work from home, have been asked to do so. As this includes a large portion of our customer-facing team, staff members have been given virtual access to our phone lines to ensure our customers experience minimal interruptions. We thank you in advance for your patience, should you experience any issues with your call when trying to contact Gym and Fitness as we work to get these phone lines up and running. Please see the contact section below for alternative methods of getting in touch with us.

16/03 | Slower Response Times - Our teams are facing a higher than normal volume of enquiries due to the effects of Covid-19. Please know that your enquiry is important to us and we will get to your enquiry as soon as possible.

Support

Phone

For all enquires please call 09 887 6973

Please refer to the 'Recent Updates' section above if you are experiencing issues with the phone lines.

Email

For existing orders please contact info@gymandfitness.co.nz

Please first refer to the 'Recent Updates' section above.

Live Chat

Our website Live Chat hours are 9:00am - 5:00pm EST, Monday to Friday.  

Frequently Asked Questions

WHY HAVE YOUR PRICES INCREASED?

We realise this is not ideal and from the outside could look extremely poor, so we wanted to share with you the reasons for these price increases. Reviewing pricing across our broad range of products is something that is constantly discussed and reviewed. During 2020 there have been significant impacts on our business with the recent price increases boiling down to 3 key reasons:

1) Labour Costs

Due to an unprecedented amount of orders and the load on our current workforce, we have had the privilege of hiring 14x additional workers to help get orders out and keep our team healthy. In addition to this our warehouse has moved to 24-hour around the clock shifts, resulting in some serious overtime. Whilst we are thankful to be in an industry where we can help with the current employment situation, this has significantly increased our overheads.

2) AUD/NZ Currency Drop

During the past few months, we have been maintaining our pricing based on rates being a lot stronger than they currently are and hadn't updated this for over a year. We have seen a steep devaluation of the AUD in the past few weeks, plummeting to all-time lows of AUD$0.57. This 18% sudden plunge in the AUD has had a major impact on our landed costings. In a normal scenario, these costs would be adjusted gradually as new containers are ordered from China, but with the current demand, we have had to place orders for 6 months worth of containers in one go, at an incredibly poor-performing AUD.

3) China Manufacturing Delay

Due to Covid-19 we have seen manufacturing shut-downs throughout China at the start of the year, which whilst now easing, has driven up material costs and demand across the board. The increase in manufacturing demand has brought with it an increase in our costs of goods while the factories are scrambling to get through their backlog.

Whilst we have tried to absorb much of the costs as possible - we also need to ensure we are viable for the tough economic times ahead. We appreciate your understanding and please know that these added costs ensure we will be able to keep delivering our services to the Australian and New Zealand public and maintain the employment of all our staff over the coming months