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Covid-19 Updates

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

22/09 | Dispatch Updates - Our awesome Warehouse team are making great progress at getting your orders out the door. Current dispatch time frame is 3-4 business days after order placement. Please expect an additional 5-10 business days for shipment with our couriers.

08/09 | Dispatch Updates - Despite the current Covid-19 situation, our warehouse team are working as quickly as possible to have your order dispatched within 6-7 business days. Your patience is much appreciated today as it is always.

02/09 | Voicemail Replies Haulted - We are unable to return all voicemail enquiries left at this time. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.

24/08 | Current Shipping Times - We are working through an increase in orders. If you have not received dispatch notification, you should do so in the next couple of days. Orders are currently being dispatched 1-2 days after being placed. Please allow 1-5 business days for shipping.

23/08 | Phone lives are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

20/08 | Customer Service Hours Extended - Your enquiry is important to us, so we have extended our Phone and Live Chat hours to 7:30pm AEST weekdays to assist with your queries.

18/08 | Email Enquiries - Our current response time for enquiries submitted to info@gymandfitness.co.nz is 2-3 business hours. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience. For urgent matters, please call 09 887 6973.

17/08 | Deemed 'Essential' - As per the NZ Government's announcement, we have been deemed 'essential' and are able to continue our operations in NZ during the Level 4, active from 11:59pm today. Stay safe everyone!

Support

Phone

09 887 6973

Please refer to Recent Updates if you are experiencing issues with the phone lines.

Email

For existing orders:
info@gymandfitness.co.nz

To place a new order:
sales@gymandfitness.co.nz

Order cancellations or urgent enquires:
covid@gymandfitness.com.au

Live Chat

Our website Live Chat hours are 9am - 5:30pm EST Monday to Friday, and 8am - 1pm EST Saturday & Sunday.

Who We Are

Gym and Fitness is one of Australia’s largest gym equipment retailers with operations in Adelaide and the Gold Coast.

Our purpose that we hope you will share with us is to provide convenient access to fitness equipment for all Australians, so they can benefit from our fitness solutions and live longer, happier and healthier lives. We pride ourselves in providing superior service to all of our customers and will go to extraordinary lengths to satisfy their needs.

This means that we are all responsible for making sure our customers have a great experience every time they deal with us.

Covid-19 Update

With communication at the heart of operations at Gym and Fitness, we want to be open and transparent with you, our customers, around how we are tackling the Covid-19 situation and how this might affect you. This alert page has been set up to communicate any updates to our customers around how Covid-19 is affecting our operations and some resources that you might find helpful.

Recent Updates

22/09 | Dispatch Updates - Our awesome Warehouse team are making great progress at getting your orders out the door. Current dispatch time frame is 3-4 business days after order placement. Please expect an additional 5-10 business days for shipment with our couriers.

08/09 | Dispatch Updates - Despite the current Covid-19 situation, our warehouse team are working as quickly as possible to have your order dispatched within 6-7 business days. Your patience is much appreciated today as it is always.

02/09 | Voicemail Replies Haulted - We are unable to return all voicemail enquiries left at this time. Please see the Support section below for a list of suitable email addresses and allow 2-3 business days for a response. Due to the current order volumes, orders cannot be adjusted after they have been placed.

24/08 | Current Shipping Times - We are working through an increase in orders. If you have not received dispatch notification, you should do so in the next couple of days. Orders are currently being dispatched 1-2 days after being placed. Please allow 1-5 business days for shipping.

23/08 | Phone lives are HOT - It's been a busy start to the week for our Customer Service Team who are receiving a higher than usual number of phone calls. Please know that your call is important to us and we will endeavor to return all unanswered calls. Your patience is much appreciated today as it is always.

20/08 | Customer Service Hours Extended - Your enquiry is important to us, so we have extended our Phone and Live Chat hours to 7:30pm AEST weekdays to assist with your queries.

18/08 | Email Enquiries - Our current response time for enquiries submitted to info@gymandfitness.co.nz is 2-3 business hours. We are working as quickly as possible to assist your questions and concerns, and appreciate your patience. For urgent matters, please call 09 887 6973.

17/08 | Deemed 'Essential' - As per the NZ Government's announcement, we have been deemed 'essential' and are able to continue our operations in NZ during the Level 4, active from 11:59pm today. Stay safe everyone!

Support

Phone

09 887 6973

Please refer to the 'Recent Updates' section above if you are experiencing issues with the phone lines.

Email

For existing orders:
info@gymandfitness.co.nz

To place a new order:
sales@gymandfitness.co.nz

Order cancellations or urgent enquires:
covid@gymandfitness.com.au

Live Chat

Our website Live Chat hours are 9am - 5:30pm EST Monday to Friday, and 8am - 1pm EST Saturday & Sunday.