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Gym Equipment, Fitness Equipment

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BOYLES FITNESS warrants their items to be free from defects in material and workmanship under normal use and service conditions.


The various components of the treadmill are warranted against defects and workmanship for the time periods specified as follows:


All warranty coverage extends only to the original retail purchaser from the date of purchase.
BOYLES FITNESS’ obligation under this Warranty is limited to replacing or repairing, at BOYLES’
option, the product or parts therein. Any enquiries relating to warranties or spare parts must be
directed to Service 07 3272 7010.

For efficient processing of your enquiry please have relevant date of purchase, retailer name you purchased the item from and the brand on the product. This warranty does not extend to any damage to a product caused by abuse, improper or abnormal usage (as detailed in this instruction manual), or repairs not provided by BOYLES. Nor does this warranty extend to products used for commercial or rental purposes. This warranty does not cover ordinary wear, tear and weathering, failure to follow directions, improper installation, improper maintenance or acts of God (such as damage caused by storms, lightning and by snow or ice). No other Warranty beyond that specifically set forth above is authorised by BOYLES.


Our sales and service centre has been set up to provide assembly assistance, replacement parts and accessories, and to efficiently handle all warranty related matters.


Phone     07 3272 7010

Hours      9:00am – 4:00pm Mon-Fri (excluding public holidays)

Email:     spares@boylesfitness.com.au

Website  www.bfe.net.au


BFE Warranty Policy – November 1st 2013


1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework and components of your product are free from faulty manufacture. All faulty framework and components will be repaired or replaced as set out in this policy. All warranties in this policy apply to INDOOR HOME/DOMESTIC USE ONLY.

2. These warranties do not apply to products used in commercial use applications.

3. Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse, abuse, incorrect assembly or lack of general maintenance.

4. Warranty is applicable to products sold and placed within Australia only.

5. IMPORTANT. Most of BFE products are pretested and we have inspectors checking all products prior to shipment. The number one reason for a fault is due to INCORRECT ASSEMBLY.If you do have problems please go back to the start and double check your assembly and pay special attention to all WIRING connections. If you have accidently cut or damaged the wiring please let us know and we will be happy to send you a new set at no-charge.


If you have done this and are confident you have double checked your assembly and are still having problems please email our service department at spares@boylesfitness.com.auincluding your best contact details ,proof of purchase, serial number and a brief explanation of what is wrong. Emailing is the quickest and most reliable way to get your service request processed. Once we have your details we will either call or email you back with the next steps. The quickest way, once wedetermine the problem and send you a replacement part, is that we can talk you through over the phone on how to fit it. If it is deemed by our service tech that it is too difficult, we can arrange (where available) a service technician.


NOTE.  If we arrange for a service technician (where applicable) and it is found that it is not a manufacturers fault and found to be an assembly issue , normal wear and tear, transport damage or misuse, then there will be a call out fee of $140 depending on location. (Surcharge applies for non-metro areas)


WARRANTY TERMS- Warranty commences from the date of purchase from the retail store. Warranty only applies to the original purchaser and is NON transferable. Warranty is void if the serial number of the product has been removed or tampered with. Warranty does not apply to defects, faults or failures due to:


(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly errors include but are not limited to damaged wiring harness, stripped crank arms and or pedals, and bolts used in the wrong locations.


(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the user manual specifications and recommendations. This includes a lack of lubrication between the deck and the running belt and or incorrect alignment/ adjustment of treadmill belts that result in damage.DO NOT USE WD40 or anything simular. BFE only recommend to use the factory supplied lubricant or our LUBE-N-WALK kit. You can purchase from your retailer or call us direct on 02 46 366 680.


(c) Power Surges. The computers, control boards and motors are very sensitive to power fluctuations. You must use a surge protector on all items that plug into your mains power otherwise your electronics will not be covered by this warranty. You can purchase these from numerous retailers or you can call us on 02 46 366 680 to get a price.


(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.

(e) Repairs, alterations or modifications by NON BFE authorised service technician.

(f) Accident, fire, flood or malicious damage by third person.

(g) Ordinary wear and tear.

(h) Failure to keep the product in a clean, dry environment causing rust. You should wipe off any sweat and moisture after each training session.

(i) Any products sold or placed in an application or the incorrect environment that is not recommended by BFE or as not stipulated in the owner’s manual such as a commercial / rental environment will void the warranty set forth by BFE

(j) BFE recommends the use of a protective rubber floor mat. This reduces the incidence of dust and lint collection around the motor, reduces noise & protects your floor. You can purchase this from your retailer or contact BFE directly on 02 46 366 680 BFE will have the option to repair or replace any product which requires attention under the warranty.


NOTE: Lifetime refers to the warranty coverage of the units expected service life. NOT the lifetime of the purchaser.


Servicing/Spare Parts- As with any mechanical equipment general maintenance should be performed on a regular basis by an authorised retailer or service technician. This will ensure longevity of the product and ensure that it is kept working in optimum condition. Failure to properly maintain your equipment may lead to safety issues and may also void the warranty.


You should only use genuine BFE replacement parts; otherwise the warranty will be voided.


Freight Costs:

The cost of freighting the replacement part under warranty to the customer shall be free of charge. Your requirement is to return the faulty part via the pre-paid postal service which we will supply.


Returned Goods:

The unauthorised return of parts or product shall be refused and placed in the hands of the carrier at the cost of the shipper. Return authorisations can be obtained from BFE head office only.


Additional Warranty

If you would like to extend your labour warranty by 1 year ($99), 2 years ($199), 3 years ($299) please contact our office by emailing sales@boylesfitness.com.au (Not available in all areas)


Service Department hours: Monday to Friday between 9am and 4pm

Service Phone Number: 07 3272 7010 Email  spares@boylesfitness.com.au


PLEASE NOTE: that Authorised service technicians do not reside in all areas of this vast country. If you live beyond the reasonable service area of a metropolitan area, BFE may not be able to support the labour portion of the product warranty. Alternatively you can return (at your cost) your product to the closest BFE repair centre,where it will be fixed at no charge under the warranty period.


Metropolitan Area- defined as no more that 50km from G.P.O in all capital cities.


Disclaimer:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a ‘major failure’ and for compensation for any other reasonable foreseeable loss or damage.


You are also entitled to have goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.


BFE does not assume , nor authorise any representative or other person to make or assume for BFE , any warranties whatsoever, whether expressed or implied, in , in connection with the sale, service, or shipment of our products.


BFE reserve the right to make changes and improvements in our products and specifications without incurring any obligation to similarly alter products previously purchased. This warranty operates in addition to other rights and remedies available to consumer’s rights under the Australian Consumer Law.


Service Department hours:     Monday to Friday between 9am and  4pm

Service Phone Number: 07 3272 7010 Email  spares@boylesfitness.com.au